Host to Guest

Create a new interaction between hosts and guests enhancing their relationship and trust.

Customer

A group of operators in the non-hotel sector building the MVP of their business idea.

My role

I structured the service value proposition reframing the initial idea of the client, then I designed the mobile app prototype for testing the MVP.

Approach

Focusing on the stakeholders' problems to find the meeting point where building the product.

Insights

Guests want to build a trusting relationship with the hosts
Hosts have unique resurces to be enhanced
The territory wants to be partner of the hosts
There’s an unexpressed meeting point

Process

I used the Design Sprint methodology to let the client being actively involved into this process

Results